Accountability We strive to deliver the highest possible standards of service to our customers. We are held accountable for our actions through our customer service standards. All complaints are dealt with fairly and equitably and we aim to individually accomplish all that we can in order to satisfy our customer’s needs.
Customer Focus We are committed to service excellence with the aim of exceeding our customers’ expectations.
Honesty and Integrity We are guided by both ethical and legal considerations and at all times treat our customers with impartiality and fairness.
Learning Environment We promote an open and positive environment where employees and customer’s opinions and feedback are encouraged so that we may enhance our performance.
Respect We recognise, support and respect the diversity that exists within our workplace and the community.
Responsiveness We respond to our customers in a responsible and timely manner, with the utmost consideration for their needs and expectations.